Typically takes 6-12 days depending where you live. We have warehouses both in Europe & North America.
For our On Black home decor we partners with global merchants and artisans in order to provide you the best pricews and the most interesting products.
This means that your order is shipped from global areas such as Thailand, Tibet, China, India etc. Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please don't panic if it doesn't show up immediately, it's on its way! :)
We offer international shipping options, no matter where you are, you can buy from us!
Your item needs to have the receipt or proof of purchase.
Our policy lasts 14 days after arrival. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.0 - If you are to drop them and they break, we cannot offer you any exchange or refund.
1.1 - After the order has been shipped it is not possible to cancel the order.
1.2 - In the event that the product arrives damaged or are not functioning, contact us directly on firstname.lastname@example.org
1.3 -You are subject to a $10 fee if the package is being returned due to incorrect address or if it haven't been picked up.
If return of item is neccessary it is the customer who pay for the shipping (With Tracking).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The process after we have received the return takes approximately 3-5 days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We don’t guarantee that we will receive your returned item.